Frequently asked questions

Open WiFiHapa and allow location access. We use RSSI (signal strength) to detect nearby routers and show you the distance in meters — no GPS required. You'll see a list of routers with ISP, network type (3G/4G/5G), and current congestion.

After selecting a router, choose your time bundle (30min, 1h, 2h, 4h, 12h, 24h). Pay via M-Pesa, Tigo Pesa, or Airtel Money. Once payment is confirmed, you'll receive the WiFi password instantly via SMS and in-app notification.

Your access is automatically revoked — the system changes the password for your unique VLAN. You won't be able to reconnect until you renew. Other users stay connected without interruption. To renew, simply pay again and a new password will be sent to you.

You need a free account to make payments and receive passwords. Registration takes less than 2 minutes. Create your account here.

Our RSSI triangulation typically provides 5–15m accuracy indoors. We show you the estimated range (e.g., "~12m away") based on signal strength from multiple routers. It's reliable enough to help you choose the closest access point.

WiFiHapa works with MikroTik, OpenWRT, pfSense, and most Linux-based routers. We provide configuration scripts. No hardware replacement needed — if your router supports VLANs, it's compatible. Popular models: MikroTik hAP series, TP-Link Archer (OpenWRT), Ubiquiti EdgeRouter, and even Raspberry Pi.

Earnings are sent daily to your registered M-Pesa or Tigo Pesa number. You can also withdraw manually from your dashboard. Commission rates start at 10% and decrease as you host more users.

Each router can host up to 120 concurrent users, each on their own isolated VLAN with a unique password. This ensures security and automatic expiry without affecting others.

Yes! You have full control over your pricing. Set hourly rates, create student discounts, or offer cafeteria bundles. We suggest competitive rates based on your area and network speed.

You can blacklist any user directly from your dashboard. This immediately disables their VLAN access and prevents future connections. We also have automated fraud detection.

Each user gets a dedicated VLAN (10 – 130) with a unique WPA2-PSK password. When time expires, the system either disables that VLAN or rotates its password. Other 119 users remain connected on their own VLANs. Renewal generates a new password for the same VLAN.

We analyze the router's BSSID (MAC address) and beacon frames. Using an OUI lookup and carrier database, we identify Vodacom, Airtel, TTCL, Halotel, and detect 3G, 4G, 4G+, or 5G networks. No manual configuration needed.

The router will appear offline in our system. Users won't be able to connect. Once power is restored and the router reconnects, all VLAN configurations are reapplied automatically. You don't need to reconfigure anything.

Yes. Enterprise customers can access our RESTful API for custom integrations. Webhooks are available for payment success, user expiry, and router status events. Contact our enterprise team for documentation.

We accept M-Pesa, Tigo Pesa, and Airtel Money. Credit/debit card payments are coming soon. All payments are processed instantly and securely.

If you experience technical issues that prevent connection, contact support within 24 hours. We review each case and may issue a refund or credit. Router owners set their own refund policies.

Earnings are automatically sent to your registered mobile money number every day at midnight. You can also initiate manual withdrawals from your dashboard. Minimum withdrawal: 5,000 TZS.

Starter: 15% commission · Business: 10% commission (120 users) · Enterprise: 5% commission (250+ users, multiple routers)

Yes. Enterprise accounts can manage 50+ routers from a single dashboard. You can apply bulk package updates, monitor all locations, and view consolidated revenue reports.

Absolutely. Cafeterias, internet cafes, and colleges can use our white-label option — custom domain, your branding, and a tailored customer portal. Contact our enterprise team for setup.

Yes. We offer on-site installation and configuration for cafeterias, college blocks, and businesses. Our team handles router setup, VLAN configuration, and staff training. Free site survey available.

Enterprise customers receive 99.9% uptime guarantee, 24/7 priority support, and 2-hour response time. Dedicated account manager included.